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about

Yarra Trail Medical was formed during the COVID-19 global pandemic, where the people of Melbourne endured some of the longest lockdowns in the world. Severely restricted in their activities and suffering from the effects of lockdown, people turned in droves to walking in nature - on the trails of the Yarra and her tributaries that extend across Melbourne.

 

These trail walks had meaningful and lasting effects on many people's physical, psychological and emotional health and strengthened relationships with each other and their communities. 

We look forward to working with you as you continue your health journey at Yarra Trail Medical. 

When are you opening?


We are set to open in September 2021. However, we are offering home visits and telehealth while we wait for our new building to be open. You can book online from 19 April 2021. Keep an eye on our Instagram and Facebook pages for up to date news on our opening.




Accessibility


We have dedicated accessible parking, a wheelchair ramp at the front and accessible bathrooms. If you have any specific requests, please feel free to call or email our team and we can provide you with the information and adjustments you may need including the National Relay Service.




Appointments


Our standard appointment times are for 20 minutes. Double appointments are available and attract a larger gap. Please book online or call us on 03 4210 0696 to make an appointment SMS message reminders for appointment times are sent the day before your appointment. Please specify which doctor you would like to see and the length of consultation that you require at the time of booking.




Cancellations and Missed Appointments


We know that things happen, but please do let us know as soon as possible if you cannot make an appointment. A cancellation fee of $50 will apply to missed appointments without notice provided and must be paid prior to your next appointment.




Medical Certificates


We are happy to provide medical certificates when appropriate. If you forgot to get a medical certificate, please contact our reception team at reception@yarratrailmedical.com.au




Complaints


You can make a complaint to us at reception@yarratrailmedical.com.au - we hope that we will be able to resolve this for you.




Feedback


You can provide feedback to us at reception@yarratrailmedical.com.au - we always take feedback seriously and implement any changes we can to improve your experience.




Careers


Please see our careers page for current and upcoming positions available. If you are really interested in working with us and we do not yet have any suitable positions advertised, please email your resume and cover letter to reception@yarratrailmedical.com.au




Fees


Please see our up to date fees page here




Home Visits


Our home visits are designed in a way to make you feel as comfortable as possible. Please let us know any information regarding your home or your condition that you feel we should know before arriving.




Privacy and Confidentiality


Please see our privacy policy here




SMS Reminders


If you opted in when you signed up, we will send you SMS reminders about your appointments, your health and your results




Telehealth


If you have seen one of our GPs face to face in the last 12 months, we will gladly provide your consultation by telehealth.




Transfer of Medical Records


Do you need your medical records sent to or from another clinic? We need to authorise this with your consent. Please note that some medical clinics will charge to send your file to us. Please contact us at reception@yarratrailmedical.com.au for more information.




How to Get Here, Public Transport and Parking


We are next to the Briar Hill shops and have a carpark available for patients The 513 bus stop is directly out the front of our building. We are 900m (12 minute walk) from the 517 and 518 bus stop We are 800m (10 minute walk) from the 902 bus stop We are a 1.3km (17 minute walk) from Montmorency Station